I did a speed test as they suggested and it was literally running at about 10% of what it should. Why should I have to pay for someone to come out and fix a service I'm already paying for? So I called and they had the nerve to give me a hard time about it but I threatened to cancel and they finally took the charge off.Ī few months later, my internet was running very slow. When I got my bill, I noticed a $50 charge for the visit. The first time this happened the customer service rep insisted I have someone come out even though my internet started working again and didn't see the need. I've had connection problems now twice and they sent technicians out who did absolutely nothing and then they had the nerve to charge me $50.00 each time for the visit. I should have learned my lesson I guess but it was a lot cheaper than TW so I allowed them to come back to install my cable and internet but I was out of cable and internet for two or three days. Then this guy storms out of my apartment and as I still had my Time Warner boxes, disconnects everything so that I can't use any cable or internet service for several days. Who knew or would ever imagine that an automated system could take money out of your banking account without your authorization Yes an automated system!! I wish this company could get zero stars but so far they're not allowing that! It would be hard to imagine any services being worse than RCN has been for me for this many years, but I am told they are all bad in this area. I have only remained with them because I have heard from neighbors that are unhappy with the competition as well. I have given this company many opportunities to turn their poor service, both technically and in regards to their customer service in general way too many times over too many years, and they continuously fail on all levels. No one follows through and calling you back even when matters are this urgent. So far, two days, and still not finalized. In fact, it gave a very quick thank you for your payment and literally disconnected me! When I called back again and finally was able to bypass this automated system, adding on another good 20 minutes before able to reach a supervisor, the supervisor charged me again and air instead of refunding that amount, which finally led to overdrawing my account. I have no idea what credit card that was As the automated system gave me no feedback option to even try to correct that error, nor did it State which credit card or account it was being removed from.
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